This policy explains what personal information JayXZ collects, how we use it and the choices you have.
Information we collect
- Account details: your name, email address, password (stored encrypted) and, if you add it, your mobile number.
- Verification: hosts upload a photo of their driver's licence. It is stored privately and only JayXZ administrators can view it.
- Bookings and rides: the cars you book or list, dates, pickup and drop-off addresses, prices and messages to drivers.
- Location: only if you tap "Use my current location", to find your pickup address. We don't track your location in the background.
- Payments: card payments are handled by Stripe. We don't store your full card number.
- Technical data: basic logs such as IP address and browser type, used for security and to prevent abuse.
How we use it
- To run your account, bookings, rides, payments, refunds and host payouts.
- To verify hosts and keep the marketplace safe, including investigating claims and suspending accounts that break our terms.
- To send you transactional emails and text messages about your bookings and rides.
- To meet legal, tax and accounting obligations.
Text messages and your phone number
We use your mobile number only to send transactional texts about your account, bookings and rides. Reply STOP to opt out at any time. We do not sell or share your mobile number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes. Texts are delivered through our SMS provider, Twilio, which processes your number only to deliver our messages.
Who we share information with
- Other users, as needed for a trip: for example, a host sees the renter's name for a booking, and a driver sees the rider's pickup, destination and phone number.
- Service providers: Stripe (payments), Twilio (text messages), Google Maps Platform (address search and route times) and our hosting provider. They may only use the information to provide their service to us.
- When required by law, or to protect the safety of our users and the public.
We do not sell your personal information.
How long we keep it
We keep your information while your account is open and afterwards as long as needed for legal, tax, dispute and safety reasons.
Your choices
- Update your phone number or password on your account page.
- Ask us for a copy of your information, or to correct or delete it, through Support.
Security
Passwords are hashed, licence photos are kept out of public storage, and connections to JayXZ are encrypted (HTTPS).
Changes
We may update this policy and will show the date of the latest version on this page.
Contact
Questions about your privacy? Visit Support.